A hotel thrives on the people who bring it to life.

Patricia and Ruggero Palazzo grew up in the hospitality industry and have been running the Hotel Hemizeus as a family business since 2004. They are continually building on what their parents established, respecting the hotel’s history while looking toward the future.

Together with their three sons and a long-standing team, they shape the atmosphere of the hotel. Many employees have been with the hotel for years and help ensure that regular guests feel just as welcome as those visiting Zermatt for the first time.

Personal recommendations, genuine hospitality, and a willingness to listen are second nature to the Palazzo family.

The history of the Hotel Hemizeus began long before it opened in 1975.

Cesare Palazzo came to Switzerland from Piedmont and worked first in Zurich and later in Zermatt. After work, he would often find himself at the little chapel in Winkelmatten. It was there that he began to dream of one day running his own hotel in that very special place.

In 1975, that dream became a reality.

What began as a vision evolved over decades into a family-run hotel that, to this day, is characterized by the same passion for hospitality. Since 2004, Patricia and Ruggero Palazzo have been running the Hemizeus as the second generation of the family and have been gradually developing the property further.

“All dreams can come true if we have the courage to follow them.” – Patricia Palazzo

If you’d like to learn more about the history of the Palazzo family, you’ll find it in our detailed family chronicle.

A hotel thrives on the people who bring it to life.

Patricia and Ruggero Palazzo grew up in the hospitality industry and have been running the Hotel Hemizeus as a family business since 2004. They are continually building on what their parents established, respecting the hotel’s history while looking toward the future.

Together with their three sons and a long-standing team, they shape the atmosphere of the hotel. Many employees have been with the hotel for years and help ensure that regular guests feel just as welcome as those visiting Zermatt for the first time.

Personal recommendations, genuine hospitality, and a willingness to listen are second nature to the Palazzo family.

For us, hospitality also means responsibility. That is why we continuously invest in the sustainable development of our hotel.

These include, among other things, our photovoltaic system, state-of-the-art heat recovery systems, energy-efficient building renovations, and durable materials used in remodeling projects.

We view sustainability not as a single project, but as a long-term process: using resources responsibly while continuing to improve the comfort of our guests.

Today, the Hotel Hemizeus combines its family history with modern comforts and personalized service.

What began in 1975 as a vision of Cesare Palazzo is now carried on by Patricia and Ruggero Palazzo, the second generation of the family. Together with their family and the team, they are continually developing the hotel—with a commitment to preserving its personal character while meeting modern vacation needs.

Today, the hotel features rooms, suites, penthouses, and vacation apartments, as well as the Iremia Spa and the Genepy restaurant. What unites all these areas is a commitment to personalized hospitality, quality, and a stay that makes guests feel truly welcome.

Since 1975, we have been welcoming guests from all over the world to the Hotel Hemizeus. Even today, what matters most to us remains the same: personal hospitality and the warm feeling of being at home with us.

We look forward to welcoming you in person in Zermatt soon.