FAQ

You can reach Zermatt easily and in an eco-friendly way by public transportation.

For schedules and ticket prices , we recommend the SBB app or the SBB website.

If you’re traveling with a lot of luggage, SBB also offers a convenient luggage transport service from station to station or directly to your accommodations. This makes your trip even more comfortable; you can find more information on their website.

If you are traveling by car on the train, you can find information on the websites of the Lötschberg Car Transport, Simplon and Furka Up-to-date information on schedules and operating hours.

Since Zermatt is car-free, drive your car to Täsch. There are various parking options available there.

As a guest at Hotel Hemizeus, you’ll enjoy the following benefits at Parking Schaller . After booking, we’ll send you the corresponding promo code.

From Täsch, you can easily reach the entrance to Zermatt by taking the Matterhorn Gotthard Bahn shuttle train or a taxi with a special permit.

Yes. Zermatt is a car-free village. Private vehicles are not permitted in the village or at the village entrance. You must leave your vehicle in Täsch, where there are plenty of parking spaces available.

From Täsch, you can reach Zermatt by taking the Matterhorn Gotthard Bahn shuttle train or a licensed taxi. Within the village, guests get around on foot, by electric vehicle, or by local bus.

After you’ve selected your desired room, you can add various extras to your reservation. There, you’ll also find the 5% discount for Parking Schaller, which you can select with a single click.

You’ll then automatically receive the corresponding promo code with your booking confirmation.

Yes. We’d be happy to pick you up free of charge at the Zermatt train station or taxi stand upon your arrival between 8 a.m. and 7 p.m.

Please let us know your arrival time in advance so we can arrange the transfer for you.

Yes, there are several ways to get to Hotel Hemizeus.

1. By public electric taxi: If you’re leaving before 8 a.m. or need a taxi at any time, you can order a public taxi; here are a few providers. If you arrive after 7 p.m., public taxis will be waiting at the train station.
2. By free public bus: The red bus line takes you from the Vispa bus stop (about 300 meters from the train station) to theWichje stop in Winkelmatten, about 300 meters from the hotel. You can find the schedule (red line) here.

1. 1. Ride to the Wichje station.
   2. Cross the large bridge, and after 100 meters you’ll see a sign that says “Hotel Hemizeus.”
   3. Turn right, then right again—after about 30 meters, you’ll reach the hotel.

3. About a 25-minute walk:
   1. From the Zermatt train station, walk up Bahnhofstrasse through the village to the church, then turn left there.
   2. Cross the Kirchbrücke bridge and turn right at the end of the bridge.
   3. Then walk straight ahead for about 1.1 km on Schluhmattstrasse, pass the gondola’s lower station, and you’ll come to another bridge.
   4. Cross this bridge, and after 100 m you’ll see a sign that says “Hotel Hemizeus.”
   5. Turn right and then right again—after about 30 m, you’ll reach the hotel.

Yes. Upon arrival and departure, we offer a free transfer in our electric vehicle from the Zermatt train station to the hotel between 8 a.m. and 7 p.m. Unfortunately, a free transfer is not available outside these hours; however, taxis are available 24 hours a day (for a fee).

To ensure everything goes smoothly, please let us know your arrival time well in advance.

Hotel Hemizeus is located in the quiet neighborhood Winkelmatten, about two kilometers from the Zermatt train station.

You can reach the hotel in just 10 minutes using our free hotel shuttle or an electric taxi.

You can easily reach the village center:

• on foot in about 15 to 20 minutes,
• by electric bus (the Wichje stop is right nearby),
• or by electric taxi.

Thanks to its quiet location in Winkelmatten, you can relax and still reach the center of Zermatt quickly.

Yes. If your room isn’t ready upon your arrival, you’re welcome to leave your luggage with us.

This way, you can start enjoying your stay in Zermatt even before check-in—whether by taking a stroll through the village or going on a hike in the mountains.

Check-in is available starting at 3:00 p.m.

We ask that you vacate your room by 10:30 a.m. on the day of departure. This gives us enough time to prepare the room for the next guests.

Yes. Our front desk is staffed daily until 9:30 p.m.

If you plan to arrive later, please let us know in advance. We’ll be happy to set up self-check-in for you and leave all the necessary information at the front desk so that your arrival goes smoothly even outside of regular front desk hours.

We’d be happy to check availability for you right here at the hotel.

If your room isn’t needed immediately on the day of your departure, you can check out later for an additional fee. Please contact our front desk team during your stay.

Yes. You can store your luggage at the front desk free of charge before check-in or after check-out.

This way, you can enjoy your arrival or departure day at your leisure, whether it’s for a stroll through Zermatt, a meal at a restaurant, or another excursion into the mountains.

Yes. Shortly before your arrival, you will receive an email with a link to online check-in.

There, you can enter all the required information in advance, including:

• your address information,
• the names and dates of birth of all traveling companions,
• as well as the required signature.

This means the administrative part of check-in is already taken care of before your arrival. Once you’re here, our team will simply provide you with the most important information about your stay, and your vacation in Zermatt can begin without any long wait times.

Please let our front desk team know as soon as possible if your travel plans change.

To secure your reservation, the total amount is due before your arrival once the free cancellation period has expired.

Once the free cancellation period has expired, we will send you a payment link. This will be sent to you about one week before the due date and allows you to pay for your stay easily and securely.

• Cash
• Bank transfer
• Debit card
• TWINT
• PostFinance Card
• Mastercard
• Visa
• American Express

• The free cancellation period depends on your travel dates:
  • Non-refundable rates cannot be canceled once the reservation has been made (year-round)
  • Stays from May 1 through October 30: Free cancellation up to 14 days before arrival with the Standard Rate
  • Stays from November 1 through April 30: free cancellation up to 30 days before arrival with the Standard Rate

  Please note that different cancellation policies may apply depending on the offer or rate you booked. The terms of your booking confirmation always take precedence.

Changes to your reservation are generally possible, provided there is availability and the terms of your booked rate allow for it.

Please contact us as early as possible. Our front desk team will be happy to check which changes are possible.

When you book directly through our Hotel Hemizeus website, you’ll benefit from our best price guarantee! You can also add any desired extras directly when you make your reservation.

This includes, for example, the 5% discount for Parking Schaller, which you can select during the booking process. The corresponding promo code will then be sent to you with your booking confirmation.

Yes. After your stay, you will, of course, receive a detailed invoice for the services you booked.

If you need an invoice with a specific company address or additional information, please let us know as soon as possible.

Our front desk team will be happy to assist you with any questions regarding your reservation, an existing booking, or the applicable payment and cancellation policies.

You can reach us by phone or email. We’ll be happy to assist you personally.

For rooms and suites, daily breakfast is included in the stay.

The rates for our penthouses and apartments are based on self-catering. You can book breakfast flexibly for an additional fee. Alternatively, a bread service (for a fee) is available. Please place your order at the front desk no later than the day before.

We serve our extensive breakfast buffet daily from 7:00 a.m. to 10:00 a.m.

Yes. Outside guests are also welcome at our Restaurant Genepy.

We recommend making a reservation well in advance, especially during the holiday season and on weekends, so that we can guarantee you a table.

Our restaurant combines Alpine hospitality with seasonal cuisine featuring a modern twist.

Look forward to carefully prepared dishes made with fresh ingredients, as well as regional and international specialties, accompanied by a selection of wines to complement them.

Learn more about our culinary offerings on our page Cuisine.

Yes. Our menu features a variety of vegetarian and vegan dishes. Whenever possible, we also offer gluten-free alternatives.

Please let us know about any allergies, food intolerances, or special dietary requests when you make your reservation or before your visit, if possible. Our kitchen team will be happy to accommodate these requests to the best of our ability.

For hotel guests without a dining package (half-board), we strongly recommend making a reservation, especially in the evening.

We also ask non-hotel guests to make a table reservation well in advance so that we can plan for your visit as effectively as possible.

Yes. Our culinary package can also be booked in advance of your stay and corresponds to our half-board offer.

For guests staying in penthouses and apartments, half-board can also be added in advance.

Please note that the culinary package can only be booked for the entire stay and not for individual evenings. Exceptions are made for days when the restaurant is closed; on those days, we do not serve dinner.

Yes. At Hotel Hemizeus, you can wind down at the end of the day with a glass of wine or a digestif in a relaxed atmosphere. The bar closes at 11:00 p.m.

Our service team will be happy to help you choose the right drinks.

Yes. Please let us know about any allergies or food intolerances before your arrival or when you make your reservation.

We will do our best to offer suitable alternatives and make your stay as pleasant as possible.

On our site Cuisine you can learn more about our restaurant, our philosophy, our culinary offerings, and our wine list.

Yes. Access to the Iremia Spa is included for guests staying in our rooms, suites, penthouses, and apartments during their stay.

Non-residents may also visit the spa for an admission fee of CHF 35 per person. We recommend that day guests make a reservation in advance.

The Iremia Spa invites you to relax and rejuvenate. Among other things, you can look forward to:

• Finnish sauna
• Bio sauna
• Aromatherapy steam room
• Whirlpool
• Foot spa
• Relaxation room with a view of the Matterhorn
• Spa Refreshment

For more information and photos, visit our website Iremia Spa.

Seasonal hours of operation apply:

• Winter: 2:00 p.m. to 8:00 p.m.
• Summer: 3:00 p.m. to 8:00 p.m.
• Whirlpool and relaxation room: available starting at 9:00 a.m.

If the opening hours change depending on the season, our team will be happy to let you know.

Yes. At the Iremia Spa, you can book a variety of massages and wellness treatments.

Since appointments can fill up quickly, especially during the holiday season, we recommend reserving your desired treatment as early as possible.

Massages and treatments can be booked before your arrival or during your stay directly through the front desk, by phone, email, or via our hotel app.

Our team will be happy to advise you on the available treatments and open appointments.

A spa bag, bathrobes, and sauna towels are available during your stay. This way, you can relax and enjoy your spa experience to the fullest.

Sustainability is important. Therefore, we ask that you bring your own slippers from home or purchase washable Kaaita slippers on site for CHF 12.00.

Children are welcome at the Iremia Spa. To ensure that all guests can enjoy the relaxing atmosphere, we ask parents to accompany their children while they are in the wellness area (Jacuzzi) and to be considerate of other guests.

The sauna area is open to guests ages 14 and older.

If you have any questions about age restrictions or specific areas, our front desk will be happy to assist you.

Yes. Even guests who are not staying at the Hotel Hemizeus can visit the Iremia Spa. Admission is CHF 35 per person. Since space is limited, we recommend making a reservation in advance.

Hotel guests do not need to make a reservation to use the wellness area. We recommend that non-hotel guests make a reservation in advance.

For massages and other wellness treatments, however, we recommend booking an appointment well in advance.

Yes. Please bring your own swimwear for your visit to the wellness area. We ask that you wear swimwear in the Jacuzzi.

The hotel will provide you with a bathrobe and towels.

The sauna and steam room area is a nude zone.

Sauna towels are provided.

For detailed information about our wellness offerings, facilities, and bookable treatments, please visit the page Iremia Spa or on our app.

There you’ll also find a comprehensive overview of our wellness philosophy and the options available for your relaxation in Zermatt.

Dogs are allowed in our “de Charme” rooms and apartments for an additional fee (CHF 18 per day, excluding food, and including a cozy pet blanket to take home). The dog must be house-trained and must not bark when left alone. If you’d like to bring your dog to our Restaurant Genepy, please check with us first to see if this is possible. Please keep your dog on a leash at all times while in the hotel.

Yes. Free Wi-Fi is available throughout the hotel.

Yes. We offer suitable storage facilities for our guests’ ski and snowboard equipment, as well as bicycles.

This allows you to store your equipment safely and conveniently during your stay.

We’d be happy to. Whether it’s a birthday, wedding anniversary, surprise, or any other special occasion, our team is here to help you make your stay even more personal. Upon request and for an additional fee, we offer the following services:

• We’ll decorate your table in the restaurant or your room
• We’ll arrange for a cake or chocolates (at least one day in advance)
• we’ll create a gift certificate, e.g., for a massage
• we’ll arrange a bouquet of flowers
• we’ll provide a bottle of wine, prosecco, or champagne

Please let us know your requests before your arrival, if possible, so that we can make the best possible preparations.

Yes. Please let us know about any allergies, food intolerances, or special dietary needs when you make your reservation or before your arrival.

Our kitchen and service teams will do their best to offer suitable alternatives whenever possible.

Yes. If you need laundry service during your stay, please contact our front desk.

Our team will be happy to inform you about the available options.

Yes. Give the gift of a getaway in Zermatt with a gift certificate from Hotel Hemizeus.

We’d be happy to advise you on the available gift certificate options. Please contact us by phone or email. You can also purchase a gift certificate right here.

Yes, Hotel Hemizeus is ideal for families.

In addition to spacious suites and vacation apartments, families can enjoy the quiet location in Winkelmatten, the proximity to hiking trails and mountain railways, and the wide range of recreational activities in Zermatt.

Whether you have room requests, would like a surprise, need restaurant reservations, or have questions about your stay, our front desk team will be happy to assist you.

Feel free to contact us before your arrival or speak with us during your stay. We’ll do everything we can to make your stay as pleasant as possible.

The current weather report and weather forecasts for the coming days can be found on the Zermatt Tourism website.

We also recommend the Meteo Switzerland website and the Matterhorn app .

Since the weather in the mountains can change rapidly, we recommend that you check the forecasts again, especially before hiking or skiing days.

In summer, Zermatt offers numerous opportunities to experience the mountains, including hiking, mountain biking, mountaineering, rock climbing, paragliding, and excursions to Gornergrat or Matterhorn Glacier Paradise.

You can find detailed information on our website:

• Hiking in Zermatt
• Bike Vacations in Zermatt
• All Activities in Zermatt

Zermatt also offers a wide variety of recreational activities in the winter:

• Skiing
• Snowboarding
• Winter hiking
• Snowshoeing
• Cross-country skiing
• Sledding
• Heliskiing
• Après-ski
• Winter excursions with stunning panoramic views of the Matterhorn

You can easily walk to the Matterhorn Glacier Paradise valley station from the hotel.

Yes. Walking and hiking trails start right in the immediate vicinity of the hotel. You can also reach the mountain railways in just a short time.

You’ll find recommended tours, hiking information, and personal tips on our page Hiking in Zermatt.

Yes. From the hotel, you can quickly reach various biking routes and mountain railways. A bike storage room is available for your equipment, and our team will be happy to assist you with personalized tour recommendations.

You can find more information on our page “Biking Vacations in Zermatt.”

Yes. The Hotel Hemizeus is just a few minutes’ walk from the valley station of the Matterhorn Glacier Paradise, making it an ideal starting point for a ski vacation in Zermatt. Additionally, when snow conditions are good, guests can ski right in and out of the hotel.

After a day on the slopes, relax at the Iremia Spa or enjoy the evening at our Restaurant Genepy.

Even when the weather is bad, there’s plenty to do in Zermatt. Popular options include, for example:

• Relaxing at the Iremia Spa
• Visiting restaurants and cafes
• Shopping in the village center
• Matterhorn Museum – Zermatlantis
• Culinary experiences
• Excursions on the Gornergrat Railway – weather permitting

Our front desk team will be happy to provide you with personalized tips for your stay.

We recommend weather-resistant clothing and sturdy shoes, regardless of the season.

In the mountains, temperatures can be significantly cooler than in the valley, even in summer. For hikes or days on the slopes, we recommend functional clothing using the layering principle.

The Hotel Hemizeus is just a few minutes’ walk from the valley station of the Matterhorn Glacier Paradise.

From there, you can access the extensive hiking and skiing area surrounding the Matterhorn. Other mountain railways and attractions are easily accessible by local bus or by foot.

On our site Activities page, you’ll find inspiration for summer and winter vacations, family outings, and moments of enjoyment, as well as numerous tips for your stay in Zermatt.

Our front desk team will also be happy to assist you with personalized recommendations and suggestions for excursions.

Yes. Our team will be happy to assist you in planning your stay and provide recommendations for hikes, ski tours, day trips, and seasonal highlights.

Just let us know before or during your stay. We’ll be happy to help you make the most of your time in Zermatt.

Here you’ll find a list of information from A to Z.

You can also find all the important information in our hotel app and book extras—such as table reservations—directly.