FAQ

You can reach Zermatt easily and in an eco-friendly way by public transportation.

For schedules and ticket prices, we recommend using the SBB app or visiting the SBB website.

If you’re traveling with a lot of luggage, SBB also offers a convenient luggage transport service from station to station or directly to your accommodations. This makes your trip even more comfortable; you can find more information on their website.

If you are traveling by car on the train, you can find information on the websites of the Lötschberg Car Transport, Simplon and Furka Up-to-date information on schedules and operating hours.

Since Zermatt is car-free, drive your car to Täsch. There are various parking options available there.

As a guest at Hotel Hemizeus, you’ll enjoy the following benefits at Parking Schaller . After booking, we’ll send you the corresponding promo code.

From Täsch, you can easily reach the entrance to Zermatt by taking the Matterhorn Gotthard Bahn shuttle train or a taxi with a special permit.

Yes. Zermatt is a car-free resort. Private vehicles are not allowed in the village or even to drive up to the village entrance. You must leave your vehicle in Täsch, where there are plenty of parking spaces available.

From Täsch, you can reach Zermatt by taking the Matterhorn Gotthard Bahn shuttle train or a licensed taxi. Within the village, guests get around on foot, by electric vehicle, or by local bus.

After you’ve selected your desired room, you can add various extras to your reservation. You’ll also find a 5% discount for Parking Schaller there, which you can select with a single click.

You will then automatically receive the corresponding promo code with your booking confirmation.

Yes. We’d be happy to pick you up for free at the Zermatt train station or taxi stand between 8 a.m. and 7 p.m. upon your arrival.

Please let us know your arrival time in advance so that we can arrange transportation for you.

Yes, there are several ways to get to the Hemizeus Hotel.

1. By public electric taxi: If you’re leaving before 8 a.m. or need a taxi at any time during your stay, you can order a public taxi; here are a few providers. If you arrive after 7 p.m., public taxis will be waiting at the train station.
2. By free public bus: The red bus line takes you from the Vispa bus stop (about 300 meters from the train station) to the Winkelmatten neighborhood, where the Wichje stop is located about 300 meters from the hotel. You can find the schedule here (red line).

1. 1. Drive to the station Wichje.
   2. Cross the big bridge and after 100 meters you will see a sign saying “Hotel Hemizeus”.
   3. Turn right and right again – after about 30 m you will reach the hotel.

3. About 25 minutes on foot:
   1. From Zermatt train station, walk up Bahnhofstrasse through the village to the church and turn left.
   2. You cross the church bridge and turn right at the end of the bridge.
   3. Then walk straight ahead for about 1.1 km on Schluhmattstrasse, pass the valley station of the gondola lift and arrive again at a bridge.
   4. Cross this bridge and after 100 meters you will see a sign saying “Hotel Hemizeus”.
   5. Turn right and right again – after about 30 m you will reach the hotel.

Yes. Upon arrival and departure, we offer a free shuttle service in our electric vehicle from the Zermatt train station to the hotel between 8 a.m. and 7 p.m. Unfortunately, a free shuttle service is not available outside of these hours; however, taxis are available 24 hours a day (for a fee).

To ensure that everything runs smoothly, please let us know your arrival time well in advance.

The Hotel Hemizeus is located in the quiet Winkelmatten neighborhood, about two kilometers from the Zermatt train station.

You can reach the hotel in just 10 minutes using our free hotel shuttle or an electric taxi.

You can easily reach the village center:

• about 15 to 20 minutes on foot,
• by electric bus (the Wichje stop is right nearby),
• or by electric taxi.

Thanks to its quiet location in Winkelmatten, you can relax and still reach the center of Zermatt quickly.

Yes. If your room isn’t ready when you arrive, you’re welcome to leave your luggage with us.

This way, you can start enjoying your stay in Zermatt even before you check in—whether it’s a stroll through the village or a trip into the mountains.

Check-in is available starting at 3:00 p. m.

We ask that you vacate your room by 10:30 a.m. on the day of your departure. This will give us enough time to prepare the room for the next guests.

Yes. Our front desk is staffed daily until 9:30 p. m.

If you plan to arrive later than expected, please let us know in advance. We’ll be happy to set up self-check-in for you and leave all the necessary information at the front desk so that your arrival goes smoothly even outside of regular front desk hours.

We’d be happy to check availability right here on site.

If your room is not needed immediately on the day of your departure, you can check out later for an additional fee. Please contact our front desk team during your stay.

Yes. You can store your luggage at the front desk free of charge before check-in or after check-out.

This way, you can enjoy your arrival or departure day at a leisurely pace, whether it’s for a stroll through Zermatt, a meal at a restaurant, or another excursion into the mountains.

Yes. Shortly before your arrival, you’ll receive an email with a link to the online check-in page.

There, you can already enter all the required information, including:

• Your address information,
• the names and dates of birth of all traveling passengers,
• as well as the required signature.

This means that the administrative part of check-in is already taken care of before you arrive. Once you’re here, our team will simply provide you with the most important information about your stay, and your vacation in Zermatt can begin without any long wait times.

Please let our front desk team know as soon as possible if your travel plans change.

To secure your reservation, the full amount is due before your arrival once the free cancellation period has expired.

Once the free cancellation period has expired, we will send you a payment link. This will be sent to you about one week before the due date and allows you to pay for your stay easily and securely.

• Cash payment
• Bank Transfer
• EC card
• TWINT
• PostFinance Card
• Mastercard
• Visas
• American Express

• The free cancellation period depends on your travel dates:
  • Non-refundable rates cannot be canceled after the reservation has been made (year-round)
  • Stays from May 1 through November 30: Free cancellation up to 14 days before arrival for the Standard Rate
  • Stays from December 1 through April 30: Free cancellation up to 30 days before arrival with the Standard Rate

  Please note that different cancellation policies may apply depending on the package or rate you booked. The terms and conditions in your booking confirmation always take precedence.

Changes to your reservation are generally possible, provided there is availability and the terms of your booked fare allow it.

Please contact us as soon as possible. Our front desk team will be happy to see what adjustments can be made.

When you book directly through the Hotel Hemizeus website, you’ll benefit from the best price guarantee! You can also add any desired extras right when you make your reservation.

This also includes, for example, the 5% discount for Parking Schaller, which you can select during the booking process. The corresponding promo code will then be sent to you with your booking confirmation.

Yes. After your stay, you will, of course, receive a detailed invoice for the services you booked.

If you need an invoice with a specific company address or additional information, please let us know as soon as possible.

Our front desk team will be happy to assist you with any questions regarding your reservation, an existing booking, or the applicable payment and cancellation policies.

You can reach us by phone or email. We’d be happy to assist you personally.

For rooms and suites, daily breakfast is included in the rate.

The rates for our penthouses and vacation apartments are based on self-catering. You can book breakfast flexibly for an additional charge. Alternatively, a bread service (for a fee) is available. Please order this at the front desk no later than the day before.

We serve our extensive breakfast buffet daily from 7:00 a.m. to 10:00 a.m.

Yes. Guests from outside the hotel are also welcome at our Genepy restaurant.

We recommend making a reservation well in advance, especially during holiday seasons and on weekends, so that we can guarantee you a table.

Our restaurant combines Alpine hospitality with seasonal cuisine featuring a modern twist.

Look forward to carefully prepared dishes made with fresh ingredients, as well as regional and international specialties, accompanied by a selection of wines to complement them.

You can learn more about our culinary offerings on our page Cuisine.

Yes. Our menu features a variety of vegetarian and vegan dishes. Whenever possible, we also offer gluten-free options.

Please let us know about any allergies, food intolerances, or special dietary requests as soon as possible—ideally when you make your reservation or before your visit. Our kitchen team will be happy to accommodate these requests to the best of our ability.

For hotel guests without a dining package (half-board), we highly recommend making a reservation, especially in the evening.

We also ask outside guests to make a table reservation well in advance so that we can plan for your visit as best as possible.

Yes. Our culinary package can also be booked in advance of your stay and is equivalent to our half-board option.

Guests staying in penthouses and vacation rentals can also add half-board in advance.

Please note that the dining package can only be booked for the entire stay and not for individual evenings. Excluding days when the restaurant is closed; we do not serve dinner on those days.

Yes. At the Hotel Hemizeus, you can wind down at the end of the day with a glass of wine or a digestif in a relaxed atmosphere. The bar closes at 11:00 p.m.

Our service team will be happy to help you choose the right beverages.

Yes. Please let us know about any allergies or food intolerances before your arrival or when you make your reservation.

We strive to offer suitable alternatives and make your stay as pleasant as possible.

On our site Cuisine you can learn more about our restaurant, our philosophy, our culinary offerings, and our wine list.