{"id":3091,"date":"2023-05-17T14:31:23","date_gmt":"2023-05-17T12:31:23","guid":{"rendered":"https:\/\/www.hemizeus.ch\/faq\/"},"modified":"2026-06-13T08:10:54","modified_gmt":"2026-06-13T06:10:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hemizeus.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#2b323a” bg_image=”1271″ bg_position=”left top” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”300″ bottom_padding=”300″ left_padding_desktop=”8%” constrain_group_2=”yes” right_padding_desktop=”8%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” zindex=”100″ overflow=”hidden” color_overlay=”rgba(0,0,0,0.78)” advanced_gradient_angle=”0″ overlay_strength=”0.8″ 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Journey to Zermatt<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” min_width=”47vh”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” enable_border_animation=”true”][vc_column_text max_width=”550″]Already the journey through the Valais mountains is an unforgettable experience – whether by train or by car – enclosed you will find the most important information for your trip to the beautiful Zermatt.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” 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column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ bottom_padding=”100″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”minimal”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I get to Zermatt by train?”][vc_column_text]We recommend using the SBB app or visiting https:\/\/www.sbb.ch\/de<\/a> for timetables and fares.<\/p>\n

Travel comfortably and sustainably by public transit and take advantage of SBB\u2019s luggage transport service: https:\/\/www.sbb.ch\/de\/bahnhof-services\/vor-der-reise\/reise-und-fluggepaeck\/reisegepaeck\/bahnhof-zu-tuer.html<\/a>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I get to Zermatt by car?”][vc_column_text]Zermatt is a car-free resort – you have to park your car in the suburb of T\u00e4sch. By reserving a room you will receive an exclusive 5% promo discount at Parking Schaller. <\/p>\n

You will then reach Zermatt by shuttle train or by cab, which has a special permit to drive to the entrance of Zermatt.<\/p>\n

Below you can still find important links of the car transport stations to get to Switzerland:<\/p>\n

L\u00f6tschberg car transport: https:\/\/www.bls.ch\/de\/fahren\/autoverlad\/kandersteg-goppenstein<\/a><\/p>\n

Simplon car transport: https:\/\/www.bls.ch\/de\/fahren\/autoverlad\/brig-iselle<\/a><\/p>\n

Furka car transport: https:\/\/www.matterhorngotthardbahn.ch\/de\/stories\/autoverlad-furka<\/a>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I get the promo code for the 5% at Parking Schaller?”][vc_column_text]Once you have selected the right room, you have the option of adding various extras to your reservation. The 5% discount is also available to you there, which you can select with just one click. You will then receive the corresponding code in your booking confirmation.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”90px” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”column_reverse” column_direction_phone=”column_reverse” bg_color=”#006b6f” scene_position=”center” top_padding=”120″ bottom_padding=”20″ top_padding_tablet=”8%” bottom_padding_tablet=”8%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”transfer” overlay_strength=”0.5″ gradient_direction=”top_to_bottom” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”straight_section” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” 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Transfer to the hotel<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” min_width=”47vh”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”5px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” enable_border_animation=”true”][vc_column_text max_width=”550″]The anticipation is rising, now you will soon have arrived! For your transfer from the train station Zermatt to our charming hotel there are several possibilities –<\/strong> decide for yourself.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#006b6f” scene_position=”center” top_padding=”50″ bottom_padding=”100″ text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”minimal”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I get from Zermatt train station to the hotel?”][vc_column_text]\n
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  1. With the hotel shuttle: On arrival\/departure we offer a free transfer with our electric vehicle from Zermatt train station to the hotel from 8am-1pm. You let us know as soon as you board the shuttle train to Zermatt in T\u00e4sch, then we arrange the transfer. On days with many arrivals and departures, waiting times may occur – we ask for your understanding.<\/li>\n
  2. By public electric cab: If you leave before 8 am or need a cab in between, you can order a public cab, here are some providers: https:\/\/www.zermatt.ch\/Media\/Listen-Gewerbe\/Taxis-in-Zermatt2<\/a>. If you arrive after 7pm, public cabs are available at the station.<\/li>\n
  3. By free public bus: The red bus line takes you from the Vispa bus stop (approx. 300m from the train station) to the Wichje station in Winkelmatten, approx. 300m from the hotel. Here you can find the timetable (red line): https:\/\/www.e-bus.ch\/home.html<\/a>\n