Hotel Hemizeus in Zermatt
+41 27 966 21 11 +41 27 966 21 11

Cancellation of your hotel reservation at Hotel Sonne Zermatt  


Dear Guest,

we hereby confirm to you that your booking at our hotel (Hotel Hemizeus Zermatt) was canceled today.

You will receive a detailed e-mail regarding your cancellation, in which we will confirm the details of your cancellation.

We want to remind you, that you have signed and agreed to the following cancellation policy during your regular booking process:

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Cancellation policy:

  • to 30 days before arrival: free of charge
  • 29-14 days before arrival: 50% of the booked stay
  • 13-0 days before arrival: 100% of the booked stay
  • early departure during the stay: 100% of the booked stay 

Deposit policy:

A deposit of 50% of the total booking amount will be required 4 weeks before arrival and is not refundable in case of later cancellation, except for a separate and consent confirmation given by the hotel management.
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With best regards
Family Forster and Hotel Sonne team